Support

Something not working, a phrase that’s wrong, or want your data gone? Email support@wakenana.com and a human will get back to you.

Nana didn’t ring

Check that notifications and the microphone are allowed (You → Permissions), that the alarm is switched on, and that you didn’t force-quit the app. On iPhone, Focus modes can hold notifications back; Nana uses iOS alarms where your iPhone supports them.

Nana won’t accept what I say

Say the words first, clearly, then copy the accent. Tap the speaker to hear it again. If it’s still too hard, set How picky Nana is to Chill.

Delete my data

In the app: You → Delete my data. This removes your account, crew name, recordings and usage data from our servers. Alarms on your phone stay until you delete the app.

Report a phrase or block someone

Open the phrase in Nana’s crew and tap Report. We look at every report within 24 hours, and three reports take a phrase down until we’ve reviewed it. Tap Block to hide everything that crew member recorded, on your phone. Unblock them in You → Privacy.